Celebrating 15 Years of Design & Craftsmanship

Terms & Conditions

This website is operated by Lost Property of London Ltd – a registered company in England and Wales under company number 06937131. Our registered address is LPOL, Unit 89, Coal Drops Yard, London, N1C 4DQ.

We are delighted to welcome you to the LPOL website, and it is our priority to ensure that you understand and are comfortable with the experience of browsing and purchasing from us online. By visiting, exploring and using our website, its content and products, you engage in our ‘Service’ and agree to be bound by the following terms and conditions listed below.

Products & Pricing

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor or mobile phone's display of any colour will be accurate. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Our products are charged at the price shown on the date that you the customer place the order. All prices are inclusive of VAT and are correct at the time of purchase. We reserve the right to change prices at any time without notice. All prices are in British Pounds Sterling.


We work hard to provide relevant and interesting content to shape your experience of our brand, and to provide education on the ways in which our products are designed, made and distributed. Such content is for your general information and is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, completeness or suitability of the information and materials found or offered here for any particular purpose. Some information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of content found on this website is strictly prohibited.

Feedback & Complaints

We welcome any feedback you may have relating to any aspect of your experience that you receive on the LPOL website. Your feedback is what helps us to improve our service so that we can serve you better. If you have a specific grievance or complaint, we will respond – whether by email, phone, post or social media - as quickly as possible to find out the cause and find a resolution.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

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Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.